New capabilities have been added to the Atheer platform in our October Release. These are in addition to the platform enhancements recently announced in the Aurora release.
Here are the details of these new capabilities for the Lens Mobile app (Android and iOS mobile devices), Lens Realwear app (Realwear HMT-1 device), and the Studio app (the Web-based console used to access Atheer on desktop and laptop browsers):
REMOTE-ASSIST ENHANCEMENTS
Direct image capture in AiRSessions for browser-based Atheer Studio and all supported mobile devices running Atheer Lens
During an AiRSession, you can click on the direct image capture button to capture the image being presented on the screen. These images can be stored in the image archive of the AiRSession log and can be downloaded and used to create knowledge and troubleshooting documentation for future Self-assist purposes.
Studio App
During an AiRSession in the Atheer Studio web application, you can click on the the 
(direct image capture) button at the bottom center of the page to capture the image being presented on your screen.
Lens App
Android devices (mobile, tablets) now have the direct image capture feature, where previously, it was only available on iOS devices.
From the Atheer Lens app on your Android tablet or phone, at the top right corner of the screen, tap the Capturebutton to capture and store the image being displayed.
(Atheer Lens Capture button using an Android tablet)
(Atheer Lens Capture button using a mobile phone)
Realwear App
From the Atheer Lens app on your Realwear headset, you will notice the Capture button at the bottom right corner of the screen. Say, “Capture,” to activate the screen capture function. This will capture and store the image being displayed.
(Atheer Lens Capture button using a Realware device)
Native image capture for enhanced annotation with all supported mobile devices
You can now do more with less bandwidth. Enhancements in this release allow AiRSession participants using the Annotation feature to quickly capture relevant, high-resolution images directly from the camera of the remote mobile device rather than capturing a still image from a live video feed. This allows for images of much higher resolution to be used in the annotation process.
This supports the ability to take high quality images in low bandwidth environments and also if the video stream is not perfectly stable. The app pauses the video stream and uses the device’s native camera to take the image for the annotation. The app then resumes the video stream. There is no apparent change to the user experience, other than a better quality photo to annotate.
This is controlled by Atheer using a feature flag , and it will be set to Off by default for all workspaces. To take advantage of Native Image Capture, let your Atheer CSR know, and they can have it activated.
AiRSession AR Mode annotation improvements
Annotate more easily. The October release of Atheer features a slimmed-down AR annotation arrows without shadows. This allows for greater pinpoint accuracy of live annotations during video sessions.
Lens App
AiRSession attendees using Android and iOS that support AR mode now have:
- Reduced arrow size
- No shadows on annotations
Ability for users to provide AiRSession topic names for ad-hoc AiRSessions
Make better use of live or recorded video sessions. New capabilities in this release video session hosts to add and edit topic titles for ad hoc sessions. This makes it clear exactly what the ARSession is all about. This new capability also allows users to look up and more quickly find relevant past ARSessions.
Lens App
When starting a new AiRSession from an iOS or Android device, you are prompted with a default topic name that you can edit before beginning the AiRSession.
Studio App
When starting a new AiRSession from Atheer Studio, you are prompted with a default topic name that you can edit before beginning the AiRSession.
Ability for admin to edit AiRSession topic names
You now have the ability to go into the past AiRSession list and edit the names of past AiRSessions.
Studio App
When viewing the list of past AirSessions, click on the 
(overflow menu) button and select Edit.
You will then be presented with the Past AiRSession pop-up, where you can edit the topic name of the AiRSession.
AiRSession recording optimization
AiRSession attendees can now exit/leave the AiRSession - even while the host is recording during the session without it having any impact on the recording. This frees up users who are no longer needed in the AiRSession discussion to leave without interrupting the recording or AiRSession flow.
PLATFORM IMPROVEMENTS
Support for new iPhones
Atheer Lens has been tested and certified to run on the iPhone SE and the iPhone 12 series of phones - Regular, Mini, Pro, and Max.
Additional branding colors in the UI configuration
Customers now have more choices in how a broader range of available primary and secondary colors that they can use to customize the look of their Atheer workspace to meet the design requirements of their corporate branding.
Studio App
On the Settings page, in the Logo & Color tab, choose the colors that most closely match your company’s branding scheme.
Password confirmation on user creation
We have added more industry-standard security and password-handling capabilities. Atheer provides administrators with new ways to confirm passwords when creating new users, thus enhancing enterprise security compliance.
Studio App
During the creation of User accounts, you are now prompted to confirm the User’s password. This helps ensure that the password is entered correctly. You also have the new option to click on the 
(reveal password) button to visually check the passwords once they are typed in.
User authentication set-up enhancement
Atheer provides SAML, Microsoft Azure AD, and Google SSO for the Atheer browser-based Studio; and Microsoft Azure AD SSO for the Lens mobile applications. You can now choose any of these industry standard authentication options to provide SSO for your users.
Studio App
In the Settings page, under the Authentication tab, user authentication setup is now broken into two different set-up tabs - STUDIO-SET-UP; LENS-SET-UP. Now, you can choose different settings for the Atheer Studio users and the Atheer Lens users.
Additionally, Atheer Lens users now have the added option to authenticate with Microsoft Azure AD (Office 365) user accounts.
User account profile custom field enhancements
More easily target the right content and services to the right group of team members. Although custom fields on the user account profile have long been a feature of the Atheer, you can now use those fields as searchable when defining dynamic Audiences.
Simply select your user account profile custom field when you create your new Filter.
FIXES AND PERFORMANCE IMPROVEMENTS
In addition to the above, there are numerous fixes in the October release that improve performance and the user experience in the Self-Assist and Work-Assist areas of the product.
Please feel free to reach out to our customer success team for additional information.
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